After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email. Once your payment is successful, ColourInk will packing the product and process sent out.
After your order is verified, you can expect to receive your order within the following time frame:
- In Metro areas: 1 - 6 working days (except Sunday and holidays)
- In Non-Metro areas: 3 - 10 working days (except Sunday and holidays)
ColourInk will provides tracking number via email , then your shipping status will be updated to 'Shiped'.
Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
How can I track my product?
You can track your shipping status by enter the courier webpage with Tracking No and Courier URL link provide at email.
You can track you item at belew website :
City Link Express http://www.citylinkexpress.com
Gdex Express http://www.gdexpress.com/malaysia/e-tracking
ColourInk already shipped the product, but my tracking is not available?
here could be a bit of delay from courier companies to update ColourInk.com.my with tracking status. If it is not available yet, please go to their official website directly and check your shipping progress.
For more information, please contact Customer Support at 06-761 3909 / 012-6010 299 (Monday to Friday 9.30am to 8 pm) or email to email@example.com
What is Product non-arrival ?
If you have not received your product when your shipping status is 'Shiped', and cant trace any information at the courier page. You may contact our online team Customer SUpport at 06-761 3909 / 012 6010299 (Monday to Friday 9.30am to 8 pm) email to firstname.lastname@example.org
Can i pickup my order myself?
Unfortunately, ColourInk platform does not support self-pick up procedure. In order for us to best serve our customers, we need shipping to be within our system so that we can provide tracking and also to follow up with its status and issues if occurred.
How can i know exact date adn time of the delivery?
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's delivery schedule in your location.
What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also contact our Customer Support at 06-761 3909 / 012-6010 299 (Monday to Friday 9.30am to 8 pm) or email to email@example.com immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.
If you are not 100% satisfied with your purchase, simply return it for a full refund. You can return your purchase for up to 14days from the date of purchase.
All items purchased on line through www.ColourInk.com.my are returnable except for products Ribbon We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted after 14 days.
The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, We will credit you in the same manner as your original payment within 7 days of receiving the returned item.
Please return your purchase to the following address:
ColourInk Consumable Sdn. Bhd.
(Return Department )
377, Jalan Manickavasagam
Negeri Sembilan Darul Khusus, Malaysia.
We are always here to help, if you have questions, please email to firstname.lastname@example.org or call our customer service team at +606 761 3909 / 012-6010 299 (Monday to Friday ,9.30am to 8pm)
We highly value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site.
Log Files and Cookies
This website utilizes industry standard analytics packages which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.
Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits. Cookies are very small text files that are stored on personal computers for reference purposes.
We use both session ID cookies and persistent cookies. A session cookie expires when your browser is closed, and a persistent cookie may stay on your hard drive for an extended period. Session cookies make it easier for you to navigate our site; persistent cookies can perform such activities as storing your shopping cart items so you do not have to add to cart again as you visit our online store, and/or may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our site.
We have no access to or administration abilities over any cookies that are used by any advertisers on our site.
Links to Other Websites
Registration and Use of Personal Information
Registration is not required in order to use or access this website. However, you are required to register as a customer to perform checkout process.
If you do register, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent.
We also provide visitors to our website the opportunity to opt-in to receive communications from us. In this case, we ask the visitor for his or her email address and name. These communications will include our regular newsletter, product promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving these communications by emailing us at email@example.com
, by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.
Again, if you provide us with your email address and/or name for the purposes of receiving communications from us, this information will not be shared with any third-party organization except with your express consent.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer wish us to possess your information, you may request correction, updating, or deletion of your information by emailing us at firstname.lastname@example.org.
You may also complete any corrections, updates or deletion requests at http://www.colourink.com.my/webshaper/store/sign_in.asp;
We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. We are not in a position to guarantee the absolute security of your information.
You may submit any questions you may have about our security procedures by emailing us at email@example.com
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.
ColourInk Consumable Sdn. Bhd.
377, Jalan Manickavasagam,70200 Seremban,
Negeri Sembilan Darul Khusus, Malaysia.