Frequently Asked Question

A : Order will be processing within 24 – 48 hours working days, We are processing all the order from Monday - Saturday.
A : We will attach the invoice when we ship out the product. For Softcopy you may request directly from ChatBox or email to us at [email protected]
A : Kindly drop us an email to us at [email protected] / contact us at +6012-9783909 and we will try our best to source it for you.
A :
Yes However, cancellation is only applicable if the order has not been shipped out. Kindly drop us an email to us at [email protected] or call us at +6012-9783909 for order cancellation request **Cancellation request by customer will be subjected to 5% transaction charges or RM 20 Minimum transaction charges (*which ever higher) that will be deducted from the refund amount.
A : Yes. It's only applicable if the order has not been shipped.
A : Yes. Kindly drop us an email to us at [email protected] or call us at +6012-9783909 for changing address request. However, changing of shipping is only applicable if the order has not been shipped out.
A : No, currently we only ship within Malaysia (both West Msia and East Msia).
A : Yes. Together with the tracking number.
A : Kindly email us at [email protected] or call us at +6012-9783909 first before shipping anything back to us, so that we can provide you with complete return instructions.
A : We currently using Poslaju, Citylink, GDEX, J&T, & DHL as our courier service.
A : Yes, Self-Pickup is available at our Retail Store.
A : We regret to inform that we are not able to provide All IT Rewards Card benefits to online shoppers at the moment.